Refund Policy

Refund Policy

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Thank you for choosing our course. We understand that plans can change, and we aim to provide a fair refund policy while maintaining the integrity of our program. Please read the following refund terms carefully:

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1. Full Refund (Up to Two Weeks Before Course Start)

• Cancellations made up to two weeks before the course start date are eligible for a 100% refund.

• Refunds will be processed within 14 business days after receiving the cancellation request.

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2. Partial Refund (From Two Weeks Before to Two Weeks After Course Start)

• Cancellations made between two weeks before the course start date and up to two weeks after the course begins are eligible for an 80% refund.

• If a home kit has been received as part of the course, the refund will only be issued once the kit is returned in its original condition at the participant’s expense.

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3. No Refund (After Two Weeks Into the Course)

• No refunds will be issued for cancellations made after two weeks from the course start date.

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4. How to Request a Refund:

To request a refund, please contact us at courses@sourcefoods.uk with the following details:

• Full Name

• Course Name and Start Date

• Reason for Cancellation 

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5. Processing Time:

• Refunds will be processed within 14 business days after receiving the request and, where applicable, the return of the home kit.

• Home kits that have already been posted to you must be returned at your own cost. Refunds will be processed within 14 business days after receiving the home kit.

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6. Exceptional Circumstances:

We understand that unforeseen situations can arise. If you experience exceptional circumstances, please reach out to us directly, and we will review refund requests on a case-by-case basis.

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By enrolling in our course, you agree to the terms outlined in this refund policy.

If you have any questions or concerns, please contact us at courses@sourcefoods.uk